Customer Service Escalation Phone Rep- Part Time (2024)

Location:

2727 N Central, Phoenix, Arizona 85004 United States of America

Are you an active listener, critical thinker,and enjoy solving problems? Are you looking for a company with tremendous growth opportunities? Do you enjoy assistingcustomers on the phone and by chat? If so, this opportunity may be for you!

The eAlertdepartment is seeking talented team members to join our dynamic department. Agents assistcustomers calling and chatting in who have received notification pertaining to a past rental or previous transaction. Using customer provided information, agents assist the customer with taking a payment for a prior rental or resolving an outdated alert. Agent's craft acceptable solutions to address our customer's needs. Our goal is to get the customer back on the road!

Rate of pay:$16/hr

(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

Schedules:

PT with 20 hours of availability per week. Weekends and Holidays are required. Can select availability from the current AZ time shifts:

Monday- Sunday

  • 11am-4pm AZ
  • 12pm-5pm AZ

Part-Time Benefits include:

  • Medical Reimbursem*nt Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

This Job Might Be ForYou If:

  • You enjoy helping people, have an outgoing personality and have a customer-focused attitude.

  • You thrive in a fast-paced environment with a focus on quality and attention to detail.

  • You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens.

  • You communicate efficiently through an instant messaging program.

  • You can work independently delivering practical solutions and you thrive in a collaborative team environment.

Minimum Qualifications:

  • Minimum 6+ months customer service experience

  • Dual monitors are required

  • Hard wired to internet

  • Friendly and Caring Tone

  • Engage with customers in a friendly, approachable manner.

  • Support a positive environment for customer interactions.

  • Knowledgeable Care for Various Customer Needs

  • Maintain a deep understanding of our products and services to offer tailored solutions.

  • Anticipate customer needs and offer proactive service.

  • Ability to Display Empathy in Adverse Environments

  • Show empathy and understanding when assistingwith customer concerns.

  • Maintain composure in challenging situations, providingthoughtful and helpful solutions.

  • Efficiency in Navigation

  • Navigate multiple software applications and systems with speed and accuracy.

  • Employ quick problem-solving skills to provideefficient solutions.

  • Typing and Language Skills

  • Possess a normal typing speed, ensuring accuratedata entry.

  • Strong spelling and grammar skills for professional written communication.

Training/Education:

This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Managerand team, and interactive mentorship and call/chatsupport from AdvancedAgents.

  • 2weeks -Monday-Fridayfrom 12:00pm- 6:00pmAZ

  • Includes instructor-led concept coursesalong with self-leadcourses to be completed.

  • Certain concept-education courses may be scheduled outside your availability; therefore, some flexibility within the initialeducation period is necessary.

  • These courses will be leveragedwith the support described above to empower you to confidently take live customer calls, beginning with your very first concept.

The following is requiredto work from home:

  • You must have aquiet, private work area.

  • Dependent and child-care arrangementsmustbe made as if you were working at a U-Haul site.

  • All work dutiesincluding educationmust be performed atyour home address.

  • If you want to switch or substitute computers at any time,manager approval is requiredin advance.

The following technical requirements must be met to work from home:

*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

Computer Specifications:

  • Windows 10, Windows 11, or MacOS Mojave or newer

  • 8GB of RAM/memory or higher

  • Windows processor must have CPU benchmark score of 2,000 or higher

  • Mac processor must be Intel Core i5 or higher, M chips acceptable

Additional Hardware:

  • Webcam (external or built in is ok)

  • USB headset (wired)

  • Dual monitors

Internet speeds:

  • Ping under 100

  • 10mb download

  • 5mb upload

The following is not permitted due to compatibility, performance, security, or other concerns:

  • Mobile hot-spot, tethering, satellite Internet, or similar.

  • Using a Proxy server or third-party network.

  • Computer stick or similar device.

  • Rental, rent-to-own, or public computer/laptop.

  • Working in a public place or using public Internet.

  • Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.

  • Running non-work-related programs while working.

  • Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Customer Service Escalation Phone Rep- Part Time (2024)

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